If anything doesn´t meet your needs, contact our Internal Audit and Complaints Department – customer complaint department.
Contact: email@example.com, telephone +420 225 393 462
Out-of-court settlement of consumer disputes
Consumers, who have signed an insurance contract outside of their business activity, may use out-of-court settlements of disputes with UNIQA insurance through the relevant independent subjects.
To settle disputes regarding life insurance, one such subject is the Czech Financial Arbitrator (Legerova 1581/69, 110 00 Praha 1, www.finarbitr.cz). In the event of disputes regarding general insurance, the subject is the Czech Trade Inspection (Štěpánská 567/15, 120 00 Praha 2, www.coi.cz).
If consumers have signed an insurance contract on-line, they have the right to settle their consumer disputes via electronic platforms.